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Xgroup | Services | We offer unique customer service solutions

Contact us

  • info@xgroup.co.za
  • +27 87 330 0981

What we do

The X Group is obsessed with offering its business Partners a unique solution to build differentiated annuity revenue streams,
manage its customers and enhance customer loyalty. The Group focusses on 3 core areas:

Customer acquisition

We understand distribution is fluid and highly specific to each opportunity.
Therefore our multi-channel distribution network is built on the following attributes:

  • Highly scalable through direct contact centres, face to face network and the web.
  • We have a strong understanding of driving affinity marketing programs.
  • We have extensive lead generation management capabilities.
  • Our business analytics ensure we understand customer affordability, propensity to purchase per channel and customer lifetime values.

Customer management

We understand the importance of great customer management to ensure good customer retention and business continuity. Our customer management platform and processes include the following:

  • Highly evolved and fully integrated ecommerce platform.
  • Multiple service provider billing mechanisms with quick and flexible service provider switching if necessary.
  • Options to sell and bill for any number of products, of any type across any number of payment platforms.
  • Management of multiple distribution channels.
  • Integrated electronic marketing offerings.
  • Real time sales and income tracking.
  • Customer retention activities.

Product solutions

Our product solutions are based on the following key principles:

  • Bespoke solutions in security, financial services, lifestyle and media sectors.
  • Tailored for the relevant target market to maximise customer stickiness.
  • Well positioned for the mobile revolution.
  • Unique offerings to create standout in a cluttered marketplace.